Moody’s Banking Customer Forum 2026

Where trusted insight, practical solutions and real-world impact comes to life.

Join us in Johannesburg, South Africa on May 10 for an informative and practical day for banking professionals and product users to build connections, hear from industry experts and learn what’s working across the industry.

The day goes beyond strategy to focus on new ideas and approaches to improve outcomes. Engage with trusted Moody’s solutions specialists to learn more about our practical, implementable solutions and hear real-world examples of how Moody’s helps banks solve some of their most pressing challenges.

Connect. Learn. Apply.

Explore what it takes to strengthen customer relationships, improve performance and make more effective decisions, faster.

Moody’s Banking Customer Forums provide a dynamic, engaging environment with relevant, hands-on, outcome-focused experiences. Expect insightful discussion, interactive demos, and deep product information to foster new, implementable ideas.

What you’ll gain:

  • Practical examples to improve the experience for your customers.
  • Ways to connect data and analytics to create a 360° customer view and real-tine balance sheet insight for faster, more confident decisions.
  • Access to Moody’s specialists for Q&A, best practices, and product deep dives.
  • New connections with peers and practitioners to build stronger networks.
  • A dedicated compliance stream focused on the entire customer journey.

Register now to reserve your place at Moody’s Banking Customer Forum 2026 and be part of a community shaping stronger customer relationships and better banking outcomes.

  • 08:30

    Registration

  • 09:00

    Welcome to Moody’s Banking Customer Forum

  • 09:10

    The Integrated Bank: How connecting data, tools and workflows and embedding decision grade intelligence can drive future success.

  • 09:45

    Keynote: The Macro Economic Outlook

  • 10:30

    Coffee break

  • 11:00

    Panel: GenAI - Why implementation requires robust governance for achieving operational efficiency

    Shaun Haroon
    Shaun Haroon Chief Operating Officer, Standard Bank SA
  • 11:45

    Regulatory update

  • 12:30

    Lunch

  • alt_route
    13:30

    Session 1

    • Portfolio solutions

      The Journey to PortfolioStudio: 
      How institutions are  modernizing portfolio analytics: 
       
      Featuring real client transformation (FirstRand) 

      The AI Foundation Behind Modern Portfolio Intelligence: 

      • Rise of agent-based analytics
      • Semantic retrieval 
      • Data interoperability
      Abinash Arulanandam
      Abinash Arulanandam Senior Director-Product Management, Moody's
    • Lending

      Qualifying Better Deals Earlier: Digitising Intake to Improve Lending Efficiency

      • Qualifying & screening
      • Streamlining to improve efficiency 
      Helen Tunstall
      Helen Tunstall Director - Senior Strategist, Moody's
    • Financial Crime

      Financial Crime Prevention and Readiness for FATF 5th Mutual Evaluation

      • Insights and priorities in financial crime prevention
      • From policy to proof: translating third-party risk management into a board-owned action plan
      • Readiness for the FATF Mutual Evaluation

      CG
      Charl Geel FSCA
      XK
      Xolisile Khanyile Chair, Global Coalition to fight Financial Crime
  • alt_route
    14:15

    Session 2

    • Portfolio Solutions

      Decision Intelligence for CPM (Live Demo): 

      • Deal approval → faster, better decisions 
      • Portfolio review → where value is hidden
      • Pricing pipeline → margin vs volume clarity
      • Scenario planning → forward-looking control 
      Abinash Arulanandam
      Abinash Arulanandam Senior Director-Product Management, Moody's
    • Lending

      From Draft to Decision: The Next Generation of Intelligent Credit Memos / Credit Proposals 

      Helen Tunstall
      Helen Tunstall Director - Senior Strategist, Moody's
    • Financial Crime

      Entity Verification

      How to onboard faster & reduce periodic reviews? 

      SM
      Salie Martin Executive, Customer Regulatory Operations, Business Banking, ABSA Africa
  • 15:00

    Coffee break

  • alt_route
    15:20

    Session 3

  • 17:00

    Close and drinks


Event Details:

Venue Name: Four Seasons Hotel The Westcliff


Address:
67 Jan Smuts Ave
Johannesburg 2132, South Africa


Date:
Wednesday, 10th June, 2026

Time: 8:30 AM - 5:30 PM SAST