Tech Transformation: Expert Insights
The coronavirus has accelerated technology investments across the insurance industry. We will discuss key trends around the customer experience and digitation, elevated cyber risks and the promise of artificial intelligence and machine learning
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Agenda shown in EDT.
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Agenda
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10:00
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10:05
Panel Discussion: Imperatives of digitization for insurers in a post-COVID world
- How are insurers meeting changing customer preferences and expectations?
- How is technology changing the way companies underwrite, handle claims and manage distribution?
- How will new technologies and non-traditional competitors affect insurers?
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10:35
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11:20
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12:05
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SpeakersOliver Brew Head of Client Success CyberCube
Rory Egan Senior Cyber Actuary Munich Re
Sandeep Haridas Senior Manager, Digital Transformation, GRS North America Operations Liberty Mutual Insurance
Sarah Hibler Associate Managing Director Moody's Ratings
Colin Holmes General Manager Moody's Analytics
Gordon Hui VP, Marketing and SME Solutions Product Management HSB
Christian Mitchell Executive Vice President, Chief Customer Officer Northwestern Mutual
Jonathan M. Silverman Director–Insurance Industry Solutions, US Financial Services, Microsoft
Richard Jacobs Assistant Special Agent in-Charge Federal Bureau of Investigation
Richard Xu, Ph.D Head of Global Data Science Reinsurance Group of Americas
Michael Dion, CFA Vice President Moody's Investors Service
Ashit Talukdar Head of Machine Learning Moody's Analytics
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Colin is General Manager of Insurance Solutions at Moody’s Analytics. The bulk of Colin’s career has been spent in financial risk management with Barrie & Hibbert (B&H) and Moody’s Analytics. During his time at B&H, Colin had a broad involvement across the business, working within a range of technical, management and customer-focused roles, in the UK, Europe and the US. The business’ growth resulted in the acquisition of B&H by Moody’s Analytics in 2011. Since joining Moody’s Analytics, Colin has been involved across the ERS Insurance business, focused on implementation services. In his current role, Colin has overall responsibility for the Enterprise Risk Solutions business in the insurance sector.
Sarah Hibler is an Associate Managing Director in the Property and Casualty Group at Moody’s Ratings. She is responsible for managing analysts who cover a broad array of P&C insurers, reinsurers and insurance brokers. Prior to joining Moody’s in 1997, Ms. Hibler was a senior manager in the mergers & acquisitions practice of Deloitte & Touche LLP in New York City. At Deloitte & Touche, she also worked for a number of years in both the New York and London offices providing auditing and consulting services to insurance companies.
Ms. Hibler holds a degree in business administration from the University of Michigan and is a Certified Public Accountant.
Sandeep joined Liberty Mutual Insurance in 2006 after holding important customer facing roles in organizations like Siemens and in leading consulting firms in India. His telecommunications engineering background and his passion for large and complex US commercial property and casualty allowed him to bridge the gap between technology and business in a unique way. Over 14 years, Sandeep has served in several individual and leadership positions in multiple disciplines at Liberty, including claims, field underwriting, actuarial, finance, distribution and technology. In his current role, he is responsible for identifying investment areas and driving business technology strategy for Liberty’s Global Risk Solutions, North America group. Sandeep has graduate degrees from Boston University (MS in Computer Science with concentration in Cryptography) and University of New Hampshire (MBA in Finance). He earned his CPCU designation in 2016.
Christian W. Mitchell is executive vice president and chief customer officer at Northwestern Mutual. His executive responsibilities include the company’s planning philosophy and experience, consumer insights and experience strategy, and the development of digital tools and processes to deliver a distinctive client experience throughout a client’s journey.
He serves on Northwestern Mutual’s Senior Leadership Team and sits on Northwestern Mutual’s Future Ventures investment committee.
Mitchell joined Northwestern Mutual in 2006 and has served in a variety of leadership positions throughout the company. He formerly served as president of Northwestern Mutual Wealth Management Company, where he was responsible for Northwestern Mutual’s investment, advisory and trust solutions, fee-based financial planning, Investment Products and Services (IPS) product development, retail investment, and overall IPS business strategy. During his leadership, he managed $129 billion in client assets and led the company to impressive growth in advisory and private client services.
Previously, he was vice president of corporate strategy, and spearheaded Northwestern Mutual’s venture capital efforts – including its investment in automated advice firm Betterment and the acquisition of LearnVest. He also led Northwestern Mutual’s investment in ClientWise, a premier business and executive coaching and consulting firm for financial professionals that now helps the company’s more than 5,000 financial advisors develop and grow their businesses. Christian started his career at Northwestern Mutual as part of the Managed Investments team, helping manage company assets through its general account to maintain financial strength for policyowners.
Mitchell holds a B.A. from Indiana University and an MBA in finance from Yale University’s Yale School of Management. He serves on the board of directors for the Milwaukee Symphony Orchestra and is an avid sailor. Christian and his wife are the proud parents of five children.
Mike joined Moody’s in September 2017 and is currently responsible for covering the property & casualty insurance sector, including personal and commercial insurers, reinsurers, brokers and title insurers. He brings to this role a wide range of experience in the equity and credit markets, having worked as a sell-side and buy-side equity analyst covering financials, especially insurance, as well as a credit analyst.
Prior to joining Moody’s, Mike was co-head of research of a start-up research operation for UBS Wealth Management and also covered the financial sector. Before joining the buy-side, Mike was an equity analyst, primarily covering the property & casualty sector, at Sandler O’Neill + Partners, ABN Amro, and Hoefer & Arnett, now part of Raymond James. Before receiving his graduate degree, Mike worked as a financial analyst at the Industrial Bank of Japan and the Banc of California.
Mike received his MBA with an emphasis in Investments and International Finance from the University of Notre Dame, and a BS with a focus in Finance from the University of Southern California. Mike is a Chartered Financial Analyst (CFA) and member of the New York Society of Securities Analysts and the CFA Institute.
Rory supports Munich Re - a leading provider of cyber insurance and reinsurance solutions - on accumulation risk management, risk modelling and actuarial topics. An area of particular strategic focus is on identifying and quantifying sources of systemic cyber risk, toward ensuring that the cyber insurance market can grow sustainably. He was previously Insurance Risk Manager and Financial Lines Lead Reserving Actuary at AIG Europe. He has previously chaired the Institute and Faculty of Actuaries’ Cyber Risk Working Party and is a Fellow of the Institute of Actuaries of Australia and a Chartered Enterprise Risk Actuary.
Assistant Special Agent in-Charge (ASAC) Richard T. Jacobs leads the Cyber Branch in the FBI’s New York office. The branch investigates national security and criminal cyber matters and responds to cyber incidents in the New York metropolitan area. In 2014, Mr. Jacobs helped establish the Financial Cyber Crimes Task Force, a multiagency initiative targeting cyber crime and technology-based fraud schemes.
Following graduation from the FBI Academy in 1999, Mr. Jacobs was assigned to New York where he investigated a variety of securities fraud matters. From 2002 to 2005 he played the role of a corrupt stock broker in a market manipulation undercover operation which resulted in the convictions of 49 individuals. In June 2010, he was selected to lead a Manhattan-based securities fraud unit which handled the Bernard L. Madoff and the Galleon Group insider trading investigations. He was named Assistant Special Agent in-Charge in October 2014.
Prior to joining the FBI, Mr. Jacobs was a risk manager on Wall Street. He holds a Master’s Degree in information technology from Carnegie Mellon University, where he graduated with highest distinction, and an MBA with a concentration in finance. He is also a Certified Information Systems Security Professional and a Certified Information Security Manager.
Oli has spent over twenty years focused on cyber insurance as an underwriter and leader in the insurance market before becoming part of the co-founding Leadership team at CyberCube in 2018. He heads up Client Success to enable clients to make better capital and risk decisions using CyberCube products. He has worked in the London and New York insurance markets for companies such as Hiscox, Liberty Mutual and Aspen, where he was global head of cyber risk. The role and impact of data analytics in cyber risk and insurance is one he has been focused on for several years, along with the intersection and mutual benefits of cyber security and insurance. He is author of recent white papers including “Understanding Ransomware trends” and “Viruses, contagion and tail risk: modelling cyber risk in the age of pandemics”.
Ashit Talukder is the Head of Machine Learning at Moody’s Analytics. He leads AI, Machine Learning (ML) strategy and new AI and ML Initiatives at Moody’s Analytics to enable faster, better decisions through automation and data-driven solutions. His team develops new AI- and ML-driven products, solutions, and capabilities for risk analytics, prediction, forecasting, workflow automation, and human-machine collaborative systems that improve analytics insights from structured and unstructured data. His career of more than 20 years includes leading AI, ML, and computer vision research at NASA’s Jet Propulsion Laboratory, and leading the NIST Data Science Initiative with a division of over 100 researchers and engineers. He has a PhD from Carnegie Mellon University.
Richard Xu, VP and Actuary, is the Head of Global Data Science to lead a global data scientist team at RGA. He is responsible for developing applications of advanced statistics and artificial intelligence, and providing data-based business solutions for RGA’s clients. Richard has been with RGA for 13 years and has been one of the key leaders in developing RGA’s data analytics strategy and capability. Richard has presented numerous times at various insurance industry conferences and seminars, and has published a number of articles and research papers.
Gordon serves as Head of Product for "Sensor Solutions by HSB", an award-winning Commercial IoT solution that predicts and prevents losses due to water leaks, frozen pipes, and equipment breakdown. In his role, Gordon is driving the vision, strategy, and roadmap for HSB’s Commercial IoT product, transforming how emerging technology combines with insurance for over 20 different business classes, including apartments/condos, schools, and office buildings. In addition, Gordon directs the Marketing efforts for HSB Applied Technology Solutions, which includes Industrial IoT, Commercial IoT, and Emerging Risk Solutions.
Gordon holds an MBA from The Wharton School of Business at the University of Pennsylvania and B.S. degrees in Finance and International Business from the University of Maryland. His thoughts on innovation, design, and Internet of Things have been featured in Fast Company and Harvard Business Review.
Jonathan Silverman is a Director in Microsoft’s US Financial Services Industry Group focused on Insurance industry solutions related to Risk, Core Systems, AI, Data Analytics and the Internet of Things. He has 25+ years’ experience in the Financial Services Industry with a strong background in Insurance, ERP, Data Strategy, Solution Selling and Strategic Consulting. Prior Microsoft, he serviced the Financial Services Industry with roles in Sales, Management and Consulting with Cap Gemini, Ernst and Young, and Wipro as well as a few Financial Services based start-ups.
In his current role, Jonathan works closely with Industry Customers and Solution Providers to establish a public cloud strategy related to improving the overall Risk Management, Underwriting and Claims processes. He helps customers understand the value of technology as an enabler by demonstrating the value of Public Cloud resources to enable and enhance Industry solutions. He also works closely with customers to evaluate and enhance data strategies and solutions using Machine Learning and Predictive Analytics.
He can be reached directly at jonathan.silverman@microsoft.com.
Oli has spent over twenty years focused on cyber insurance as an underwriter and leader in the insurance market before becoming part of the co-founding Leadership team at CyberCube in 2018. He heads up Client Success to enable clients to make better capital and risk decisions using CyberCube products. He has worked in the London and New York insurance markets for companies such as Hiscox, Liberty Mutual and Aspen, where he was global head of cyber risk. The role and impact of data analytics in cyber risk and insurance is one he has been focused on for several years, along with the intersection and mutual benefits of cyber security and insurance. He is author of recent white papers including “Understanding Ransomware trends” and “Viruses, contagion and tail risk: modelling cyber risk in the age of pandemics”.
Rory supports Munich Re - a leading provider of cyber insurance and reinsurance solutions - on accumulation risk management, risk modelling and actuarial topics. An area of particular strategic focus is on identifying and quantifying sources of systemic cyber risk, toward ensuring that the cyber insurance market can grow sustainably. He was previously Insurance Risk Manager and Financial Lines Lead Reserving Actuary at AIG Europe. He has previously chaired the Institute and Faculty of Actuaries’ Cyber Risk Working Party and is a Fellow of the Institute of Actuaries of Australia and a Chartered Enterprise Risk Actuary.
Sandeep joined Liberty Mutual Insurance in 2006 after holding important customer facing roles in organizations like Siemens and in leading consulting firms in India. His telecommunications engineering background and his passion for large and complex US commercial property and casualty allowed him to bridge the gap between technology and business in a unique way. Over 14 years, Sandeep has served in several individual and leadership positions in multiple disciplines at Liberty, including claims, field underwriting, actuarial, finance, distribution and technology. In his current role, he is responsible for identifying investment areas and driving business technology strategy for Liberty’s Global Risk Solutions, North America group. Sandeep has graduate degrees from Boston University (MS in Computer Science with concentration in Cryptography) and University of New Hampshire (MBA in Finance). He earned his CPCU designation in 2016.
Sarah Hibler is an Associate Managing Director in the Property and Casualty Group at Moody’s Ratings. She is responsible for managing analysts who cover a broad array of P&C insurers, reinsurers and insurance brokers. Prior to joining Moody’s in 1997, Ms. Hibler was a senior manager in the mergers & acquisitions practice of Deloitte & Touche LLP in New York City. At Deloitte & Touche, she also worked for a number of years in both the New York and London offices providing auditing and consulting services to insurance companies.
Ms. Hibler holds a degree in business administration from the University of Michigan and is a Certified Public Accountant.
Colin is General Manager of Insurance Solutions at Moody’s Analytics. The bulk of Colin’s career has been spent in financial risk management with Barrie & Hibbert (B&H) and Moody’s Analytics. During his time at B&H, Colin had a broad involvement across the business, working within a range of technical, management and customer-focused roles, in the UK, Europe and the US. The business’ growth resulted in the acquisition of B&H by Moody’s Analytics in 2011. Since joining Moody’s Analytics, Colin has been involved across the ERS Insurance business, focused on implementation services. In his current role, Colin has overall responsibility for the Enterprise Risk Solutions business in the insurance sector.
Gordon serves as Head of Product for "Sensor Solutions by HSB", an award-winning Commercial IoT solution that predicts and prevents losses due to water leaks, frozen pipes, and equipment breakdown. In his role, Gordon is driving the vision, strategy, and roadmap for HSB’s Commercial IoT product, transforming how emerging technology combines with insurance for over 20 different business classes, including apartments/condos, schools, and office buildings. In addition, Gordon directs the Marketing efforts for HSB Applied Technology Solutions, which includes Industrial IoT, Commercial IoT, and Emerging Risk Solutions.
Gordon holds an MBA from The Wharton School of Business at the University of Pennsylvania and B.S. degrees in Finance and International Business from the University of Maryland. His thoughts on innovation, design, and Internet of Things have been featured in Fast Company and Harvard Business Review.
Christian W. Mitchell is executive vice president and chief customer officer at Northwestern Mutual. His executive responsibilities include the company’s planning philosophy and experience, consumer insights and experience strategy, and the development of digital tools and processes to deliver a distinctive client experience throughout a client’s journey.
He serves on Northwestern Mutual’s Senior Leadership Team and sits on Northwestern Mutual’s Future Ventures investment committee.
Mitchell joined Northwestern Mutual in 2006 and has served in a variety of leadership positions throughout the company. He formerly served as president of Northwestern Mutual Wealth Management Company, where he was responsible for Northwestern Mutual’s investment, advisory and trust solutions, fee-based financial planning, Investment Products and Services (IPS) product development, retail investment, and overall IPS business strategy. During his leadership, he managed $129 billion in client assets and led the company to impressive growth in advisory and private client services.
Previously, he was vice president of corporate strategy, and spearheaded Northwestern Mutual’s venture capital efforts – including its investment in automated advice firm Betterment and the acquisition of LearnVest. He also led Northwestern Mutual’s investment in ClientWise, a premier business and executive coaching and consulting firm for financial professionals that now helps the company’s more than 5,000 financial advisors develop and grow their businesses. Christian started his career at Northwestern Mutual as part of the Managed Investments team, helping manage company assets through its general account to maintain financial strength for policyowners.
Mitchell holds a B.A. from Indiana University and an MBA in finance from Yale University’s Yale School of Management. He serves on the board of directors for the Milwaukee Symphony Orchestra and is an avid sailor. Christian and his wife are the proud parents of five children.
Jonathan Silverman is a Director in Microsoft’s US Financial Services Industry Group focused on Insurance industry solutions related to Risk, Core Systems, AI, Data Analytics and the Internet of Things. He has 25+ years’ experience in the Financial Services Industry with a strong background in Insurance, ERP, Data Strategy, Solution Selling and Strategic Consulting. Prior Microsoft, he serviced the Financial Services Industry with roles in Sales, Management and Consulting with Cap Gemini, Ernst and Young, and Wipro as well as a few Financial Services based start-ups.
In his current role, Jonathan works closely with Industry Customers and Solution Providers to establish a public cloud strategy related to improving the overall Risk Management, Underwriting and Claims processes. He helps customers understand the value of technology as an enabler by demonstrating the value of Public Cloud resources to enable and enhance Industry solutions. He also works closely with customers to evaluate and enhance data strategies and solutions using Machine Learning and Predictive Analytics.
He can be reached directly at jonathan.silverman@microsoft.com.
Assistant Special Agent in-Charge (ASAC) Richard T. Jacobs leads the Cyber Branch in the FBI’s New York office. The branch investigates national security and criminal cyber matters and responds to cyber incidents in the New York metropolitan area. In 2014, Mr. Jacobs helped establish the Financial Cyber Crimes Task Force, a multiagency initiative targeting cyber crime and technology-based fraud schemes.
Following graduation from the FBI Academy in 1999, Mr. Jacobs was assigned to New York where he investigated a variety of securities fraud matters. From 2002 to 2005 he played the role of a corrupt stock broker in a market manipulation undercover operation which resulted in the convictions of 49 individuals. In June 2010, he was selected to lead a Manhattan-based securities fraud unit which handled the Bernard L. Madoff and the Galleon Group insider trading investigations. He was named Assistant Special Agent in-Charge in October 2014.
Prior to joining the FBI, Mr. Jacobs was a risk manager on Wall Street. He holds a Master’s Degree in information technology from Carnegie Mellon University, where he graduated with highest distinction, and an MBA with a concentration in finance. He is also a Certified Information Systems Security Professional and a Certified Information Security Manager.
Richard Xu, VP and Actuary, is the Head of Global Data Science to lead a global data scientist team at RGA. He is responsible for developing applications of advanced statistics and artificial intelligence, and providing data-based business solutions for RGA’s clients. Richard has been with RGA for 13 years and has been one of the key leaders in developing RGA’s data analytics strategy and capability. Richard has presented numerous times at various insurance industry conferences and seminars, and has published a number of articles and research papers.
Mike joined Moody’s in September 2017 and is currently responsible for covering the property & casualty insurance sector, including personal and commercial insurers, reinsurers, brokers and title insurers. He brings to this role a wide range of experience in the equity and credit markets, having worked as a sell-side and buy-side equity analyst covering financials, especially insurance, as well as a credit analyst.
Prior to joining Moody’s, Mike was co-head of research of a start-up research operation for UBS Wealth Management and also covered the financial sector. Before joining the buy-side, Mike was an equity analyst, primarily covering the property & casualty sector, at Sandler O’Neill + Partners, ABN Amro, and Hoefer & Arnett, now part of Raymond James. Before receiving his graduate degree, Mike worked as a financial analyst at the Industrial Bank of Japan and the Banc of California.
Mike received his MBA with an emphasis in Investments and International Finance from the University of Notre Dame, and a BS with a focus in Finance from the University of Southern California. Mike is a Chartered Financial Analyst (CFA) and member of the New York Society of Securities Analysts and the CFA Institute.
Ashit Talukder is the Head of Machine Learning at Moody’s Analytics. He leads AI, Machine Learning (ML) strategy and new AI and ML Initiatives at Moody’s Analytics to enable faster, better decisions through automation and data-driven solutions. His team develops new AI- and ML-driven products, solutions, and capabilities for risk analytics, prediction, forecasting, workflow automation, and human-machine collaborative systems that improve analytics insights from structured and unstructured data. His career of more than 20 years includes leading AI, ML, and computer vision research at NASA’s Jet Propulsion Laboratory, and leading the NIST Data Science Initiative with a division of over 100 researchers and engineers. He has a PhD from Carnegie Mellon University.